Technical issues faced during Pearson Vue online proctored exam

Hi Microsoft,

I wanted to share my experience during MB-330 Pearson Vue online proctored exam which I have given on 1st July 2020.

The issue was because of two processes suddenly starting in background during the exam and so exam session was terminated. This happened 4 to 5 times. Exam session throws an error as security policy violation with a name of background process and session gets closed. One window remains open with an option to relaunch button enabled. User need to stop the processes which were displayed as a security violation and then relaunch the exam session. Thank God, after relaunching the exam it starts from the same page from where it was terminated J

As suggested by MS guidelines, I had already performed system test 2 to 3 times before couple of hours of exam, and I had already conveyed this with IT team and they had fixed those issues. 

They were two processes 1. ApplicationFrameHost.exe and 2. SearchUI.exe which were causing problem for me,

I was following below steps to stop those services,

1. ApplicationFrameHost.exe: Task manager> Locate and right click that process > End task.
2. SerchUI.exe. : a. cmd > type command taskkill /f /im SearchUI.exe 
                              b. Services > Locate "Windows search" service and right click > select "Stop".

But this was not working and both services were again starting and Pearson Vue exam engine was throwing error. So I wanted to know the exact solution from Microsoft/Pearson VUE have smooth exam experience without interruption. In my organization so many candidates willing to schedule exam but not doing so untill such issues resolved.

Regards,

Nitinkumar Patel


Answer
Answer

Hi NITINKUMAR,

Thank you for posting your query.

Since we assist learners with the exam related issues and this can be a technical issue from the PearsonVUE end  and we request you to contact Pearson who can answer your query as it is out of our scope.

Also please make sure that you are taking your exam on your personal device and network but not office dice net work.

We know that you were unable to schedule your, please let me know if you need assistance in rescheduling the exam.

If you have any further queries, please feel free to contact us in next 2 business days. Or the thread will be automatically closed, locked, and marked as answered.

 

Regards

Suraj

Working Days: Mon-Fri

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated May 31, 2025 Views 5,172 Applies to: