the email i used for certification has been hacked. I have no access to it or microsoft acct

Hello, Lilly_Claro.

Welcome to Microsoft's Community.

Based on your inquiry, we understand you are unable to access your Microsoft Account due to a security incident. We will gladly assist.

In this case, as the incident involves Accounts and its link to more than one platform, we cannot help recover access.

Please be advised that Microsoft Credentials Program handles inquiries related to Microsoft Certifications and exams that are being taken from the Learning Site, so our access to Microsoft Accounts is very limited.

We advise you to contact the Microsoft Account Support Team in order to recover access to the Outlook account. You can follow the next link:

• Account help (microsoft.com)

In any case, if you have any questions regarding Learn Profiles or Certifications, please let us know and we will happily help.

We look forward to your response. In case we do not receive an answer within one business day the thread will be closed and locked, and you will not be able to reply through either channel.

Best regards,

Hi, Lilly_Claro.

We hope this message finds you well.

We would like to know if you need additional assistance.

If no response is received we will proceed to close and lock the case within the next business day.

Regards,

Hello, Lilly_Claro.

We hope everything is going well for you.

Unfortunately, we did not get an answer from you within the expected time frame. Hence, we will proceed to close and lock this case. Please note that once this thread has been closed and locked, you cannot reply over this channel.

If you need further assistance regarding your Microsoft’s Certification Profile, you can easily reach out to us by posting a New Question.

Wish you the best,