The MCID on my account doesn't match the one in my certification letter

Hi, Anthony.

Thanks for getting in touch with Microsoft’s Forum Center.

We understand that you want see why your MCID is different.

Before advancing we would have to verify some information in the Private Messages. You can access through the following Icon.

We look forward to your immediate response. If no response is given the case will be closed in two business days.

Wishes,

Hello, Anthony.

We are glad to have you here at Microsoft Community.

We would like to thank you for the information you kindly provided over direct communication.

you have two accounts but one need to be migrate before we can merge all into one. 

After going over your account, Please follow this steps :

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in the MS Learn Platform, different to your email address (in your case, the desired Email address, if you do not have one, we invite you to create one Here)

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image bellow.

5. After clicking on MCP Home, you will be redirected to Your Dashboard.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials provided over Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Have an amazing day!

Hello, Anthony.

Here at Microsoft Community, we hope this message finds you well.

We would like to thank you for the information you actively provided.

Regarding the issues you are facing with the Migration,

In case you are still facing problems accessing your Dashboard, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:

To make sure that everything is working fine, we kindly advise you to please try again and sign in. If you notice that the issue continues, please create a PSR following these recommendations:

Use a Browser like Microsoft Edge. 

Clear the browsing history and cookies.  

Make sure that the previous step is shown on the PSR. 

Last, we would like to make sure that once you receive the error message please click on the screen to confirm that the PSR will record everything, especially the last error message you receive.

Please provide the recording through Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to take multiple screenshots of these if necessary.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system: 

Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

Mac: https://support.apple.com/en-us/HT208721

Keep in mind that this recording is made with the clicks you do while doing this process, so we highly recommend that when the error shows up on your screen you click one more time so this part is recorded in the screenshots you send.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Anthony.

We are glad to have you here at Microsoft Community.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.

Best regards,