The online exam VAU is just hung here from past 1 hour. How to find out if it is a technical issue? how Long does it take to start?

Hi Lakshmi,

Thank you for contacting the Microsoft Community.

I am aware of the technical difficulties you encountered during your AZ-900 exam. I understand how important this certification is to you and the inconvenience caused by the system not functioning as expected. It's disheartening when technology fails us in crucial moments, and I empathize with the stress this may have caused you. Allow me to redirect you to the correct support for proper guidance,

For us to further assist you, kindly provide us with the requested account details through the private message that I have initiated for us to locate and verify your profile.

For real-time assistance with rescheduling your exam, you may also contact your exam delivery provider as they have the ability to access your exam appointment. Their contact information is provided below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

If you are an ESI learner, and you utilized a company discount, please contact the ESI support team to help you reschedule your exam. I have provided their contact details in a private message .

Please be advised that they may respond to you within 3-5 business days, but rest assured that their team is taking action at the earliest opportunity. If further assistance is needed after the interaction with the suggested support group, kindly provide me with the case ID through the private message for us to monitor the case on your behalf.

All issues with scheduled tests such as network issues, technical errors that happened before, during or after your exam must be reported with your exam delivery provider to receive real-time assistance in rescheduling your exam. Hence, you will need to file an incident report and their team will determine the source of the problem in order to avoid experiencing it again.

Please note that if you're unable to take your exam due to a technical issue, it will be marked as a "No Show" and your fee will be forfeited. If you used a company-purchased voucher, the voucher will also be forfeited, and your company may be charged a no-show fee. This means you will need to register for a new exam appointment. This will be treated as a new registration, and the regular fee will apply.

Additionally, you may also visit About online exams with Pearson VUE | Microsoft Learn page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference. 

Furthermore, Pearson VUE strives to provide the best possible testing experience for you. However, if you have issues or are not satisfied before or after your exam, they would appreciate hearing from you. Your feedback is valuable for them to enhance their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Lakshmi,

We trust that you're doing well!

We are following up with you to see if you need any additional information about your concern so that we can make sure your needs are met.

We want to be as helpful as possible, so don't hesitate to contact us if you need anything more.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Lakshmi,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please  post a new question.

Best regards,