The option to generate a redeem code in the Microsoft educator centre trainer dashboard is not working for instructor led courses.

Hello, Lindsay.

Welcome to Microsoft's Community.

As we understand from your post, you are unable to generate a redeem code in the Microsoft educator center trainer dashboard.

Please know that you have reached the MCP Support which caters to inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

Our team provides support related to MCP Portal, any other platform is out of our scope, and the Certifications that we handle are the ones you can find through the following link: Become Microsoft Certified.

With that said, we can only recommend you contact the Microsoft Educator Support via this link: Microsoft Education Support, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry.

If there is anything else we can do for you, let us know. If we do not receive a response, the case will be closed and locked after one business day.

Wishing you an excellent day,

Thank you. The issue seems to be resolved 😊

Hello, Lindsay.

Thank you for your resolution confirmation.

We will proceed to close this case, however, if you need us again, please do not hesitate to contact us back (Here). We will be happy to help you out.

Please note that once the case has been closed and locked, you will not be able to reply.

Best wishes,