The pearsonvue No-Show exam fee of $99 is not refunded, if a candidate does not complain

Hi Oliver,

Thank you for contacting the Microsoft Community.

I appreciate the time and effort you have spent in contacting Pearson VUE about your refund. Let me provide further information regarding this.

Upon checking, I have seen that you have a previous thread about the Refundable No-Show Exam Deposit answered by my colleague Ala_V. As we generally know, the process for this new exam policy, a full refund (including tax) should be issued to the same credit card used for booking the exam within 5-7 business days. Please note that you might have a delay in getting this depending on your bank's billing cycles.

Since you were able to reach out with your exam delivery provider, kindly provide me with the following details I have initiated to our private message, so I can have this check and confirm to our Support Team who will collaborate with Pearson VUE.
  
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Well, i have waited 7 business days for the refund.

In my previous post i have received the answer, that the refund will be initiated automatically. This is not the case.

The employee from peasonvue and its supervisor have both confirmed, that there is no automatic process in place. The candidate has to explicitly contact pearsonvue via telephone. Only then a refund will be initiated.

Hi Oliver,
 
Thank you for providing the requested information. 
 
I have now forwarded your case to the support team, for further investigation. 
 

Hi Oliver,

I hope you are doing well.  
 
This is a follow-up response to your case, our Support Team is still actively working on the No-Show policy. I consistently collaborate with them, and I will get back to you as soon as we receive an update on the case.  
 
Thank you for your patience and understanding on this matter.  
 
Regards,

Hi Oliver,

I sincerely appreciate your patience and understanding throughout this process.

I have received an update from our Support Team and it was confirmed that the No Show fee is automatically refunded, and there is no need to contact Pearson VUE to have it refunded.

Please note, there has been an update on the Refundable No-Show Exam Deposit policy, a full refund will normally take 10 business days to be processed.

Should you have any clarifications, feel free to let me know and I'll be happy to assist you with it. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.    
    
Best Regards,

Hi Oliver,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,