The students can't log into certiport (forgot username and/or password) they have not been able to get a response from completing the forgot username and/or passowrd

Hello, Sharon Copeland1.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand your students are unable to access their Certiport profiles due to forgotten credentials.

To receive assistance on this matter, it is necessary to contact the Certiport support team, as the access issue is on their platform. Please provide your students with the links below to contact the respective support channel:

• Support for Test Takers ::Certiport

• Customer service test candidates :: Support :: Certiport

Additionally, please note that our support team does not provide assistance in Microsoft Account access recovery inquiries. For this you must connect with the Microsoft Account support channel. This is the only available channel for account recovery-related issues.

• Get help with your Microsoft account - Microsoft Support

Please let us know if there is anything else we can do for you. If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Sharon Copeland1.

We hope you are doing well.

Please let us know if there is any other inquiry we can help you with.

If no response is received, we will proceed to close and lock the case the next business day.

Best regards,

Hello, Sharon Copeland1.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. If there is any other inquiry we can help you with, we invite you to post a new question.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Best regards,