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The test center prevented me from taking the PTE exam due to name-mismatch

I had a scheduled exam ***Removed***,


however the test center prevented me from taking the PTE exam ***Removed***


due to name-mismatch (the name was correct but did not include my last name)


I need to reschedule the exam for ***Removed***,


this time in Barcelona and since the change name takes several days and my grade isn't upload (wouldn't be as I didn't take the exam)


is not letting me book a new exam.


Please also note that I've paid the exam fees from my personal account,


and I request a refund so I can reschedule a new exam.


It's not fair to pay again...


My case number is ***Removed***


***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

Hi Marina,

Thank you for contacting the Microsoft Community. 

Your transparency for sharing your exam experience in detail is highly appreciated, I understand that the testing center prevented you from taking the PTE exam due to name-mismatch. I'm here to provide you with guidance to assist you accordingly.

To ensure that you are well guided, since you have mentioned that you are unable to take PTE exam due to name mismatch, it is best to reach out to the Help Center | Pearson PTE directly as they have the right tools to check and review your concern and provide you with guidance to successfully take your PTE exam.

Kindly be advised that you have reached the Microsoft Certification Program team and our team’s scope of support covers assistance with Microsoft Certification profile access / benefits and exam registration.

I genuinely appreciate your kind understanding on this matter.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question. So, we may continue in assisting you. This case will now be closed and locked.

Sincerely,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated January 30, 2025 Views 140 Applies to: