"This Voucher has been used one time and cannot be used again"

Hi there,

I completed a partner training and when I put in my voucher code I get the below error:

"Discount validation failed.

Voucher: Voucher - (Microsoft Direct to Student Fundamentals)

This voucher has been used 1 time and cannot be used again." - but it was my first attempt at scheduling an exam

May you please help me with this?

Thanks a lot

I have the same question

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Hi XYZ999RJ,

Thank you for contacting the Microsoft Community.

Allow me to provide information regarding the Cloud Ready Skill voucher code.

Please be aware that the error message usually occurs when the voucher code is already taken. Please be aware that all voucher codes are can only be used one time. With this, I would recommend you contact the voucher issuer to confirm why the voucher code it is not working.

You may submit a ticket below:

https://msftstudentcert.cloudreadyskills.com/support/newticket


If you have any other concerns, please don’t hesitate to let me know, I’d be happy to help! 

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi XYZ999RJ, I have encountered the same problem today. I was given three vouchers, but only one is working. The rest of the two shows the same error except that there is no '(Microsoft Direct to Student Fundamentals)' terms showed up. I also obtained these vouchers from my company, but I was told that the vouchers are working fine. Please help, @microsoft agent.

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Hi XYZ999RJ,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated June 7, 2025 Views 541 Applies to: