Training Day event offer discount not visible in Exam Discount page

Hi Team,

I have claimed an exam discount after completing the training day events, but now the discount is not available on my discount page.

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Answer
Answer

Hello Praveenaaron,

 

The issue with claiming your discount is already resolved .

 

If are experiencing the same issue , kindly try the troubleshooting steps below to eliminate possible browser issue:

 

1. Use other browsers.

2. Clear browser cookies and cache or open browser in In Private mode.

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

4. Allow all third party cookies through the browser settings.

5. Please make sure that you have the latest version of the Edge browser or Internet explorer.

6. Make sure that your profile is updated and all field with red asterisk (*) should be filled with information. Please also remove all special characters in the profile information.

 

Then, please send us a copy of a complete steps by step screen recording(PSR) from the trouble shooting steps until the claiming process of your exam.

 

I also requested additional information to locate and verify your profile. Kindly provide at least three (3) pieces of information to verify your profile.

 

To view your private message inbox, please click the icon on the top right side of the screen, refer to the picture below:

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Marjorie_T
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info


Last updated May 24, 2021 Views 24 Applies to: