Training Exams, Voucher-less Discount - Help Instructions NOT Working, multiple errors

Hi Los_Z694,

Thank you for the provided information, it appears that you haven’t created your certification profile yet.

Please follow the steps below in creating your profile:

1. Go to Microsoft.com/Learning.

2. Click on 'Go to Certification Dashboard' (make sure that there is no account signed in).

3. Sign in using your Microsoft account/Personal Email and password.

4. On Your Dashboard, click on 'Edit your certification profile'.

5. Enter your information. (note: Make sure to enter all information with red asterisk '*' sign).

6. Click on Save (this will generate the MCID) then click on Continue.

Note that in order to proceed with the exam registration, you need to create a Learning Profile using a personal Microsoft Account. You will then have a chance to link your emails to claim your discount.

Please also make sure to remove all special characters and diacritics on your profile information (name and address) for this triggers the we can’t access error.

If the issue still persist, please also try the troubleshooting steps below to eliminate possible browser issue:

1. Use other browsers.

2. Clear browser cookies and cache or open browser in In Private mode.

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

4. Allow all third party cookies through the browser settings.

5. Please make sure that you have the latest version of the Edge browser or Internet explorer.

6. Make sure that your profile is updated and all field with red asterisk (*) should be filled with information. Please also remove all special characters in the profile information.

Then, send us a copy of a complete steps by step screen recording(PSR) from the trouble shooting steps until the claiming process of your exam.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,