General | MVTD: Training voucher redemption

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Hi Aaron,

Thank you for contacting the Microsoft Community.

We fully understand the importance of making the most of the discount you obtain by participating in an event. We appreciate the time and effort you have dedicated to this. Let me guide and share with you the latest updates on the Microsoft Virtual Training Day event.

Please ensure that when scheduling your exam, you log into your Learn profile using the same email address used for your training event registration. In your case, confirm that you are logged in with your personal Gmail address, as this ensures the discount is automatically applied at checkout.

Additionally, checking this Microsoft Virtual Training Day, this event has transitioned to a voucher-less system. You will receive a "Thank You" email within 4 business days of completing the training. Once received, it will include instructions on how to claim your 50% discount when scheduling the eligible exam.

Should you still encounter the same, I want to make sure that I can help you find any feasible options, which is why I will be engaging with our support group for assistance. Having said this, for us to be able to replicate the issue and for my support team to mitigate the process, please provide us with a step-by-step screenshot.

To guarantee the screenshots are accurately captured, I recommend using the "Snipping Tool" and following the alternative guidelines provided below.

1. Open the Snipping Tool: Please visit the Use Snipping Tool to capture screenshots as your guidance. If you don't find the Snipping Tool, get it from the Microsoft Store.
    

2. Capture a screenshot of your entire screen, ensuring the browser link and timestamp are visible:

   
   Use the Snipping Tool to systematically capture the required screenshots, ensuring each step is documented clearly. Begin by taking a screenshot before performing basic troubleshooting steps, such as clearing your cache and cookies and opening a new InPrivate Microsoft Edge browser to rule out any possible browser-related issues.

   
   Next, log into your Learn profile, then continue capturing screenshots for each step until you reach the checkout page where the issue appears. As a reference, you can visit the Vouchers and redeeming discounts | Microsoft Learn page for guidance.

   This method ensures visibility of the email address linked to your account, allowing us to trace your navigation and pinpoint exactly where the MVTD discount is missing. These screenshots will provide valuable insights, helping us resolve the issue efficiently.

3. Save and Share: Once you have captured the screenshots, save them and share them with us here. This will provide us with the information needed to assist you more effectively.

Kindly attach these details via the private message I have initiated, along with the information to locate and verify your profile. Upon receipt, I will promptly forward the matter to our dedicated resolution team for further review and resolution.

Meanwhile, for more details, visit the Microsoft Events Catalog to explore upcoming dates and registration options. Additionally, the FAQ section provides valuable insights on discounted certification exams and other relevant information to support your journey.

@Julian, we appreciate your insights.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Aaron,

I hope you're doing well!

I wanted to check in and see if there's anything else you need assistance with. If you require further help, please don't hesitate to provide the requested details via private message (see image below) so I can offer you the best possible support.

Click here to access your private message

Your satisfaction is our top priority, and we're here to ensure you have a positive experience. If there's anything more we can do for you, please let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Hi Aaron,