Transcript and Certifications pages do not load

I try to reach my transcript and certifications pages from Microsoft Certification dashboard.
I go to View transcript (https://mcptnc.microsoft.com/transcript) or View Certificates (https://mcptnc.microsoft.com/certificate) pages and these actions lead to one of the next scenarios:

  1. I receive error 500 The request timed out.
  2. I receive an internal error "Sorry we could not find your certification profile. Please Contact support". By pressing "Contact support" I get next info:
    Your request has been blocked. This may be due to several reasons.

    1. You are using a proxy that is known to send automated requests to Microsoft. Check with your network administrator if there is any proxy and what User-Agent they are sending in the request header.

    2. Your request pattern matches an automated process. To eliminate, reduce the volume of requests over a period of time.

    3. Reference ID: ****************************************

  3. Page is opened, but Transcript/Certificates info is still loading. After a while, I receive an error as in scenario 2.

I have tried to use different browsers (Chrome, Edge, Firefox, Explorer), different PCs, and different internet connections, either In-private or usual windows. I have cleared cache and cookies. 

Please, help me to reach my transcript and certificates.

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy*** 

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Hello, Viktoriia.  

  

Welcome to Microsoft’s Community.

We understand that you are having some issues to successfully access your achievements in your dashboard, we will be happy to assist you.

We want to let you know that this is an ongoing issue affecting other users as well and our engineering team is working to find a resolution as soon as possible.

For the time being, before accessing your Microsoft Certification Profile, we kindly suggest that you follow some basic troubleshooting steps:

  • Make sure to use an up-to-date browser. (e.g., Edge)

  • Clear cache and cookies.

  • Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

  • On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

  • Allow all third - party cookies through the browser settings.

  • Please make sure that you have the latest version of the Edge browser or Internet explorer.

In case the issue persists, we have initiated a Private Message where you will be able to share some useful information with us in a safe way to verify your MS profile and a PSR (Problem Steps Recorder) from the time you are following the troubleshooting steps we have shared until the part where you are unable to access your Transcript and Certificates.

Find the access to this space on the top right corner of this screen as shown in the image below:

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s setting.

We are looking forward to hearing from you. Please bear in mind that if no response is received, we will proceed to close the case after two business days.

Best regards,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Viktoriia.

At Microsoft’s Community, we are glad to assist you.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   We will be happy to jump in and take a look.

Note that once the case has been closed and locked, you will not be able to reply even through private message.

Wishing you all the best,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 30, 2021 Views 32 Applies to: