Transcript Missing Certifications

Hi ByronD_435.

Thank you for contacting Microsoft’s Certification Community. 

We understand that you require assistance regarding your certification profile, we have opened a Private Message where we have requested information related to the Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

We look forward to your response. In case we do not receive a response the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Kindly, 

Hi ByronD_435.

Thank you for your response.

We have reviewed the information you provided and verified the certification profile, at the time of this response, the certifications are visible in our system.

Please use the Steps Recorder tool (listed below) to follow these instructions.  

You will be able to use the Steps Recorder following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac: https://support.apple.com/en-us/HT208721 

1. Start Microsoft Edge’s InPrivate mode (accessible by clicking the drop-down menu on the top right section of the browser or pressing the key combination Ctrl + Shift + N). 

2. Navigate to the Microsoft Certified Professional sign-in:  https://www.microsoft.com/en-us/learning/dashboard.aspx

3. Sign in with your account’s credentials.

4. Review your certifications. 

Please provide the recording through the Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to start the recording before opening the browser's InPrivate mode, and review the result file to make sure all the required information is included.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. 

In case we do not receive a response the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Best Regards,

Hi ByronD_435.

Thank you for the resolution confirmation, this case will now be closed and locked. It has been a pleasure to assist you!

Please keep in mind once locked and closed you will not be able to respond over either channel.

If you have another inquiry, you can let us know by Posting a new question, and we will be happy to help.

Best regards,