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Hello, Anjani.

Thank you for reaching out to Microsoft´s Community.

We understand you want to Access to your Microsoft Account and will be happy to assist you as soon as we can.

In this case, to have access to your account we recommend you to use the following option: Recover your account

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

Private Messages - Microsoft Community

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

All the best,

Hello, Anjani.

Welcome back to Microsoft´s Community. We hope you are having a great day.

We want to inform you that your MS account is without issues or duplication. We also sent you a copy of your Transcript to your Email Address, you can validate de information in your private message.

Kindly, please follow these steps to rule out browsing related issues:

1.    Be sure to clear your browser’s cookies and cached history.

2.    Use InPrivate window using Microsoft edge.

3.    Click on this link to go to Your Dashboard.

4.    Use the credentials of your Learning Profile.

5.    Select View Transcript.

We know how important it is for you to see your certificates, take into account that to check your certificates you have to Sign-in with your Microsoft account to access to Your Dashboard.

Additionally, Microsoft has a special free program for all the people and customers with the popular learning paths and modules to improve your abilities: https://docs.microsoft.com/en-us/learn/

Let us know if you need assistance with other matters. Otherwise, we proceed to close and lock the case the next business day.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked in the next business day.

Best Regards,

Hello, Anjani.

Thank you for your collaboration with Microsoft’s Community, it is a pleasure assisting you.

Remember that once you have completed your Exams you will be able to obtain your certificates in view transcript and certificates.

Keep in mind, so you can view and access certificates on your dashboard. You must have taken some exam or proper path to get certification. Browse Certifications and Exams | Microsoft Docs

When you get your Certificate, you can follow the steps listed below and attempt to try the following troubleshooting:

1. Make sure to use an up-to-date browser. (e.g. Edge)

2. Clear cache and cookies. Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

4. Allow all third-party cookies through the browser settings.

5. Please make sure that you have the latest version of the Edge browser or Internet explorer.

Please let us know if you have any other question with other matters, otherwise we proceed to close and lock the case the next business day. 

Wishing you an amazing day,

Hello, Anjani.

Hope you find well!

Remember that the minimum score for passing an Exam and Certification is 700 points. So you can be certified with Microsoft.

Keep in mind, so you can view and access certificates on your dashboard. You must have taken some exam or proper path to get certification. Browse Certifications and Exams | Microsoft Docs

You may also want to consider exploring other Microsoft certifications that we offer which will also verify your skills and unlock professional opportunities. To get a full list of the current certifications that we offer, please visit this page:  Browse Certifications and Exams | Microsoft Docs

Additionally, Microsoft has a special free program for all the people and customers with the popular learning paths and modules to improve your abilities: Microsoft Learn | Microsoft Docs

Please let us know if you have any other question with other matters, otherwise we proceed to close and lock the case the next business day. 

Wishing you an amazing day,

Hello, Anjani.

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

Wishing you an excellent day,