Trouble linking my Certification account to my Learn account

Hello, Dimitry.

Welcome to Microsoft's Community.

As we understand from your post, you are unable to connect your profile to MS Learn; we will be happy to assist you.

To do so, we have initiated a Private Message for you to provide us with some details about your account and a PSR (Problem Steps Recorder), where we can evidence the situation that you are facing (make sure we can see the email account you are using to access your profile).

Please include these steps:

• Clear your browser’s cached data and cookies.

• Use InPrivate browsing with Microsoft Edge.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. Also remember to make an extra click to have the last picture.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

Find the Private Message Feature on the top right corner of this screen as shown in the image below:

We will be very attentive to your response. In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Hello, Dimitry.

Thank you for the information you kindly provided over direct communication, it is well appreciated.

We have reviewed your details and can confirm that your certification profile is successfully connected to MS Learn. Please let us know if there is anything else that we can do for you.

We will be very attentive to your response. Keep in mind that if we do not receive a response after one business day, the case will be closed and locked.

Wishing you an excellent weekend,

Hello, Dimitry.

We hope this message finds you well.

Since we have not received a response from you, we will have to proceed with the closure and lock of this forum. We want to let you know that you are important to us and that is why we kindly invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

Please note that once the case has been closed and locked, you cannot reply through either channel.

Best wishes,