Trying to get verification code - times out before the email comes through

Thank you for contacting the Microsoft Community.

Allow me to assist you with the error you are facing when validating your email to claim a discount.  

Please know that there is an on-going delay with the verification code to be sent in your email. I also recommend checking your Spam/Junk as it may have landed on those files. Please note that you can click the “resend code” button to generate a new one. 

1. Make sure you have the latest browser of Microsoft Edge

2. Open your browser in InPrivate mode

3. Clear browser cache and cookies

4. Sign back in to your Learn profile and try to redeem your discount again by following this instructional video. 

Should you need further assistance, I have initiated a private message where you can send the requested information to help you in checking the eligibility of your discount.   

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Regards, 

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,