Unable to access certification appointment details as outlook account associated with it maybe locked

Hi Leena,

I have collaborated with our Support team and we’ve moved your concern to the Exams category for immediate assistance.  A support agent will respond within the next business day.

Thank you,

Thank you, I really look forward to some concrete help in recovering my Microsoft account:

*** Email address is removed for privacy ***

A simple password reset shouldn't be this hard to achieve :-(. I get validated for the secure code using alternate email account, but keep getting asked a bunch of questions regarding my password and who I had last sent my mail to in the Account Recovery form.

If I could remember my password, I would definitely have tried it. This account was created newly for registering for the exam. So, I haven't sent any mail to anyone yet.

I have tried guessing the password so many times now that I believe that my account may have got locked. Moreover, the Pearsonvue support agent whom I had contacted regarding this issue said that it looks like I have two email ids associated with my certification profile : one being the above account and the other my gmail id : *** Email address is removed for privacy ***

Please help me get back access to my account, so that I can go ahead and give my exam, which I have been forced to reschedule because of this.

Please help!

Leena Balraj

Hello, Leena!

Welcome to Microsoft´s Community, here your inquiries are well received.

We hope you are doing great. 

As we understand, it has not been possible for you to check your scheduled Exam since you forgot the password of the email address associated with your MC Profile. 

We will be glad to attend your inquiry in changing the primary email address associated with your MC Profile. To do so, please share the information we requested over the Private Message section we have initiated. Remember that it is not possible for us to change or reset the password of any MS Account.

Since you have a profile duplicity, we can proceed to Merge the account and set as the primary email the one which you have access to.

We are attentive to your response, please bear in mind that if we do not receive any reply within two business days, the thread will be closed and locked.

Kind regards,

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hi Vanessa,

I have responded to your Private Message. Kindly take a look.

Thank you,

Leena Balraj

Hello, Leena!

Welcome to Microsoft´s Community.

We hope you are doing great.

Thank you for sharing the information requested over direct communication. We would like to inform you that after reviewing the information you kindly shared, we identified the profile duplicity you mentioned before.

As requested, we will be glad to Merge your accounts. However, since you mentioned that you do not have access to the account you want to set as the primary email of your MC Profile, we kindly suggest you to choose a different email address, otherwise, it will not be possible for you to access Your Dashboard and visualize your appointments to start the scheduled Exam.

Bear in mind that it is not possible for you to reset the password of any MS Account.

Please check the Private Message section, where we have shared important details about your two profiles, additionally, in this sections please let us know the primary email you want to set for your MC Profile.

Let us know if you have further questions, we will be pleased to clarify them for you. Remember that if we do not receive any response within two business days, the thread will be concluded.

We are looking forward to hearing from you,

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hi Vanessa,

I have replied to you message.

Thanks,

Leena Balraj

Hello, Leena!

We are glad you reached Microsoft´s Community.

Thank you so much for sharing these details over direct communication. Please know that it is not possible for us to reset the password of any MS Account or send verification code to the security methods set by Candidates.

Following your request, we would like to inform you that we successfully have merged your MC Profiles.

However, we have temporarily unlinked the email address from your Certification Profile. Please follow the Migration Process instructions to link it to your email address which you do have access.

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).  

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate  

3. Sign in by using your preferred email address, which you do have access.

   

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image above. 

   

5. After clicking on MCP Home, you will be redirected to Your Dashboard. 

   

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate 

   

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials we have shared with you over Private Message.  

   

Now, your account is linked to your desired email address, and you should be able to visualize your appointments. You can check if this process was a success by access Your Dashboard after 48 hours, this is the time frame that takes for the system to make the changes in your account. 

As soon as you complete the process, we kindly suggest you to get in contact with the Proctor and ask them to send you the appointment email to your new email address or to assist you in rescheduling once again the Exam in order to make sure you can take the Exam without inconvenience.

Please let us know if you have further questions regarding the procedure mentioned above, we will be glad to clarify them for you. Bear in mind that if we do not receive a response within two business days, the thread will be closed and locked.

We are attentive to your response. 

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hi Vanessa,

Thank you so much. I can finally see my exam appointment details. 

You mention that it takes 48hours to reflect. Do you suggest that I postpone my exam as I am currently scheduled to take it on April 8th. Just wondering if I would be able to view and access it in my account by then.

Thank you,

Leena Balraj

Hello, Leena!

We are glad you reached Microsoft´s Community.

Thank you so much for completing the Migration Process.

We suggested you to contact the Proctor in case you do not see the scheduled Exam in the Appointments section in Your Dashboard, after Migrating the Account, to prevent that you miss your appointment.  Please check the image below as a reference.

However, if you can see the Appointment after accessing to your MC Profile, it means that you will be able to take your Exam without inconvenience.

Additionally, please know that if at the time of this response, you can access Your Dashboard, you will be able to do it from now on, as long as you know your sign in credentials.

Please let us know if you have further questions, we will be glad to clarify them for you. Bear in mind that if we do not receive any response within the next business day, the thread will be concluded.

We are attentive to your response,

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hello, Leena!

We are glad you reached Microsoft´s Training Support Forums. 

We hope you are doing great. 

We have not been able to get a hold of you and we will now proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/entry. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look. 

Kind regards, 

Vannesa Albarracín. 

Microsoft Certified Professional Services Center