unable to access MCP login portal

Hi, Navya!

Welcome back to Microsoft´s Community.

Based on your inquiry, we understand you need help to associate your Certification Profile with your current Microsoft Learn Profile in order to retrieve your old certifications; we will gladly assist.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and address the request accordingly. You can access the conversation by clicking on the icon located on the top right corner of this page, it looks like this:

Please send this information only through the Private Message, for your own security.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best regards,

Hello, Navya.

In order to begin the process to address your request, we require some information to check the Certification Profile and perform the necessary verifications.

Please refer to the Private Message we sent; you can access through the following link:

• Private Messages - Microsoft Community

We will be waiting for your response. Remember that after two business days without an answer from you, the case will be closed and locked.

Have a nice day,

Hi, Navya!

Thanks for the information provided via Private Message. After checking your account details, we kindly ask you to perform the following actions to begin the necessary alignment to use your MCID.

Please follow the steps below update your Email, this procedure is called Migration.

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile. 

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. 

• Once you are on Your Dashboard, please copy and paste this link https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: 

It will ask you for these details:

• MCID:  

• Access Code:  

For personal information protection reasons, you will find these credentials in the Private Message. 

Please let us know if after the procedure, your account works properly and you are able to see your certificates.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days. 

Kind regards,

yes resolved thank you

Hello, Navya!

Thank you so much for confirming everything was resolved. We are glad to hear that!

We will close this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Please note that once the Thread has been locked and closed, you cannot reply.

Wish you the best,