I have got a free exam voucher. however, after clicking on claimed window when I checkout it says to enter credit card details and it is not accepting the voucher can anyone help on this issue? Thank you!
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JA
Unable to book az-305 exam based on free ignite 2022 voucher
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Hello, Japnam.
We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.
Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.
At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.
We would like to inform you that we moved your thread from Microsoft Certification / Other to Microsoft Certification / Exams / Discounts/Vouchers/Special Offers / Training Day Event Offers.
An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.
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Microsoft Community Support
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Hi JAPNAMSINGH,
Thank you for contacting the Microsoft Community.
I understand that your discount is not reflected on the checkout page. Allow me to assist you to take action on this right away.
Please know that the possible reason why it is asking for the full payment is due to redeeming the discount outside the validity. Make sure to select the date on or before February 15, 2023.
For more information regarding the Microsoft Ignite | Cloud Skills Challenge, you may visit this page.
Should you need further assistance, I would recommend contacting the challenge support team first as they are the ones who handle discounts obtained from the event. You may contact the Support team through the details below:
challengesupport@Microsoft.com. The support team will respond within three business days.
If you did not receive any response from them, I have initiated a private message where you can send the requested information to help you in checking your eligibility.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day
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Hi JAPNAMSINGH,
I'm glad that your issue is now fixed. If you have any other concerns, please don’t hesitate to let me know, I’d be happy to help!
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day
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Hi JAPNAMSINGH,
Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day
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Last updated December 6, 2022 Views 134 Applies to: