Hi Aruna_21,
We received an update that due to the high volume of request there had been an issue with claiming the discounts. Our support team has increased the DTU and confirmed that this has been fixed.
You may follow the steps on this link to claim your Ignite discount.
If the discount is still not, you may also try the troubleshooting steps below to eliminate possible browser issue:
1. Use other browsers.
2. Clear browser cookies and cache or open browser in In Private mode.
3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
4. Allow all third party cookies through the browser settings.
5. Please make sure that you have the latest version of the Edge browser or Internet explorer.
6. Make sure that your profile is updated and all field with red asterisk (*) should be filled with information. Please also remove all special characters in the profile information.
Then, send us a copy of a complete steps by step screen recording(PSR) from the trouble shooting steps until the claiming process of your exam.
I also requested additional information to locate and verify your profile. Kindly provide at least three (3) pieces of information to verify your profile.
To view your private message inbox, please click the icon on the top right side of the screen, refer to the picture below:
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Regards,
