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Unable to Create Individual Xbox Dev Account – "Request Was Blocked" Error

Hi all,

I’m trying to create and pay for an individual Xbox developer account, but I keep running into a frustrating error that’s blocking my progress.

I’m not part of a company — I’m just trying to register as an individual dev. Every time I go through the registration process, I receive this message:

“Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.”

Here are the details from the error:

********************

I’ve tried:

  • Multiple browsers (Chrome, Edge, Safari)

  • Different devices (laptop, phone)

  • Switching networks (home Wi-Fi, mobile data, etc.)

I’ve also raised a support ticket but haven’t gotten a resolution yet. This is taking up quite a bit of time, and I’d really appreciate any advice or escalation paths if someone has faced and resolved this before.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***


Hello, Arcazle.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are unable to finish setting up your individual Xbox developer account.

You have contacted the Microsoft Credentials program support team.  We only assist on inquiries related to the Microsoft Credentials platform: Professional and Technical Credentials and Certifications | Microsoft Learn

Your inquiry belongs to the Xbox platform. To receive assistance on your inquiry, please submit your question by using the link below:

Alternatively, we recommend connecting with the Xbox Game Dev community Forums:

Please let us know if there is anything else we can do for you.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Arcazle.

We hope you are doing well.

Please let us know if any additional assistance is needed.

If no response is received, we will proceed to close and lock the case the next business day.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Hello, Arcazle.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. If there is any other inquiry we can help you with, we invite you to post a new question.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated June 29, 2025 Views 78 Applies to: