Unable to download certificate

Hello, Dylan.

We are pleased that you have contacted Microsoft’s Forum Center. We hope you are having a wonderful day.

We understand you approved the MS-100 Exam and do not see the Certification in Your Dashboard past the estimated time frame.

Please keep in mind that the Exam is one of the two conditions to be certified as a Microsoft 365 Certified: Enterprise Administrator Expert Certification.

The required exams for this Certification are the following:

• Exam MS-100: Microsoft 365 Identity and Services.

• Exam MS-101: Microsoft 365 Mobility and Security.

At the same time, you one of these prerequisites:

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• Microsoft 365 Certified: Security Administrator Associate

• Microsoft 365 Certified: Messaging Administrator Associate

• Microsoft 365 Certified: Teams Administrator Associate

• Microsoft Certified: Identity and Access Administrator Associate

The passed exams will be listed in your Transcript and are eligible to be displayed as Microsoft Badges, the Microsoft Certified: “Microsoft 365 Certified: Enterprise Administrator Expert” Certification will be received once all exams and prerequisites are completed.

You can review your Transcript and Badges by accessing your Microsoft Certification Dashboard and selecting the respective option.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day.

Best wishes,

Hello, Dylan.

We are glad to have you here at Microsoft Community.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.

Best regards,