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Unable to download certificates from Learn dashboard properly

Hi,

I have just completed another MS Certificate (AZ-700) and wish to download the certificate so I can store and print as desired.

However with the new dashboard, there is no option to download a PDF (that i can find) - I have to 'print' the certificate and then print as PDF. When I try to do this however, the certificate only fills about 50% of the page, almost as if it has been cropped. This mean's I cannot print it out to put in a frame as it is cropped so heavily.

Is it possible to just get a normal PDF download (similar to how certs used to be downloaded) or the cert be fullscreen instead of have a massive white border?

Screenshot attached of the output i currently get (personal details scribbled out). The 'white' is the edge of the page, the grey is 'off the page'

Hello ScionPluto71106.

 

Welcome to Microsoft’s Community.

 

We understand that you need help downloading your Certificate as PDF. We will gladly assist.

 

To download your Certificate, please follow these steps:

 

  1. Clear your browser’s cached data and cookies.

  2. Use InPrivate browsing with Microsoft Edge.

  3. Go to Microsoft Learn

  4. Log in with your credentials.

  5. Click on the photo avatar and select Profile from the dropdown menu

  6. Select Certifications from the menu inside your profile.

  7. Scroll to the certification you would like to access and select “View certification details” below the description.

  8. Under the certification title, there are two link options: “Print certificate” and “Share.”

  9. Select print and change the printer to convert to PDF.

Kindly keep in mind to check the option below for a better format when printing.

 

Please let us know if this information was useful, in case you have doubts about the information provided, reply to this thread and we will be glad to clarify them for you.

 

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service. If no response is received, we will proceed to close and lock the case in the next business day.

 

Have a wonderful day,

Cristian Franco
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, ScionPluto71106.


We do hope you are doing well.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

                                                                                            
We want to invite you to please do not hesitate to reach out to us if any questions or issues arise, we will be glad to help.


If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Best Regards,

Cristian Franco
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

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Thanks for your feedback.

 
 

Question Info

Last updated November 26, 2023 Views 166 Applies to: