Unable to download my MD-100 Certificate

Hello, Naveen.

Welcome to Microsoft's Community. We are more than happy to assist you.              

As we understand, you approved the Exam MD-100, however, you cannot visualize a Certification.

If you have accomplished a Learning Path to get a Certification, you will see it under this space in Your Dashboard. However, if you have approved Exams associated with the title, your results will be visible under Transcript.

The Exam MD-100, is part of a Learning Path to achieve the Microsoft 365 Certified: Modern Desktop Administrator Associate. To accomplish this title, you must complete the Exam MD-101. As shown in the image below:

Once you have accomplished both parts, you will get the Certification. If you would like to get additional information about this Title, please see review this link Microsoft 365 Certified: Modern Desktop Administrator Associate - Learn | Microsoft Docs.

If the MD-100 is not visible under Transcript yet, we need to rule out system related issues. Please follow the steps below:

1.    Use InPrivate browsing in Microsoft Edge. 

2.    Clear browsing history, cookies and cached data. 

3.    Click on this link to go to Your Dashboard.

4.    Select View Transcript.

Keep in mind you need to approve both Exams to achieve a Certification.

We would like to confirm the outcome. Please let us know if it works and if there is anything else we can assist you with respect to this Exam.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business days.

Regards, 

Hi, Naveen.

Thank you for choosing Microsoft Community. It has been a pleasure to assist you.  

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. 

We  know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. Please post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,