Unable to find my certification

Hello, Neha.

Welcome to Microsoft’s Community.

We understand that you are facing some issues to access your achievements in your dashboard, we will be happy to assist you.

To do so, we initiated a Private Message where you will be able to share in a safe way the required information to verify your profile and proceed accordingly.

To get this space, please find the link on the top right corner of this screen as shown in the image below:

We will be very attentive to your response, if no response is received, we will proceed to close and locked the case after two business days.

Wishing you a nice day.

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Neha.

Welcome back to Microsoft´s Community.

Thank you so much for your response via Private Message. We really appreciate it. 

Through the information you have provided us, we were able to locate three Microsoft Certifications Profiles under your name. For that reason, you are unable to see your Certification.  But, do not worry!

We are glad to inform you that we can unify all of them, so that, you will be able to have all your information and achievements in one place.

To do so, please use the Private Message we have initiated to let us know which MCID and email account you want to keep.

To avoid duplicate profiles/MC IDs, when registering for exams, please use the information (name, e-mail address, mailing address and phone number) as it appears on your current Microsoft Certification Profile. This would ensure us that the exams will get updated under the correct profile. 

We are very attentive to your response to proceed accordingly. If no response is received, we will proceed to close and lock the case after two business days.

Wishing you an amazing weekend,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Neha.

We are glad you reached Microsoft´s community.

We want to inform you that we have successfully Merged two of the three MCIDs we have found under your accounts. However, it is necessary to wait 48 hours to proceed to unify the two existing accounts, so that you will be able to have all your information and Certifications in one place.

Meanwhile, here are the possible reasons why duplicate profiles are being created:

• Different information such as email, name format, home address, phone number and etc. were used during the Exam registration.

• Microsoft Certification Profile might not yet have associated to your registered email address.

• System did not recognize your previous MCID in Exam registration/visiting the Microsoft Certification Dashboard. 

Once we complete the process we will let you know.

Thank you in advance for your patience throughout the whole process, we really appreciate it.

Warm regards,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Neha.

At Microsoft’s Community, we are happy to assist you.

We are glad to inform you that we have successfully merged your accounts and kept your preferred MCID and email address.

You should be able to access to Your Dashboard using your updated credentials, which we have shared with you via Private Message.

Please, let us know if the access is successful and if your dashboard’s information is accurate.

We will be very attentive to your response. Note that if not response is received, we will proceed to close and lock the case after one business day.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so that other Learners can benefit and to improve our service.

Kindly, 

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Neha.

At Microsoft’s Community, we are glad to assist you.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   We will be happy to jump in and take a look.

Note that once the case has been closed and locked, you will not be able to reply even through private message.

Wishing you all the best,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.