Unable to link my personal & professional account, unable to get discounts

Hi Eric,

Our engineering team are aware of the issue in claiming the discount for Ignite Cloud Skills Challenge March 2021 and Virtual Training Days.

Please stay tuned and subscribe to the sticky post to receive updates.

You may try redeeming the discount after three business days.

You may also follow the steps from this link: Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam and How to Claim your Virtual Training Day Exam Discount.

Thank you for understanding.

We will also keep the case open and follow up with you once the issue is resolved or if we receive any update.

Regards,

Hi Eric, 

We received an update from our Engineering team that the issue in claiming discount is now resolved.

You may now try to redeem/claim your discount.

Meanwhile, learners who faced issue redeeming/claiming their discounts may try the steps below:

• Sign-out from the browser

• Clear cache and Delete cookies. Restart your browser session

• Use an "InPrivate/Incognito" browser session or try on a different browser

• Allow all third party cookies through the browser settings

• If you are using a work computer, you may try personal machine to ensure that there will be no restriction

• On the Exam Discount page, enter the email address registered in the event in all lower case letters and “Check for Eligibility”

You may also follow the steps from this link: How to Claim your Virtual Training Day Exam Discount

In the event that you are unable to view the discount, please provide us with a complete PSR (Problem Steps Recorder) showing the steps above until it shows no discount and attach it via private message so we can forward this to our Support team for investigation. Also include the confirmation email for completing the event.

You may refer on the image below to access private message:

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Message. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi Eric,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,