Unable to link PwC/work learning account with personal learning account.

Hello, Louise

Welcome to Microsoft’s Community.

As we understand from your post, you want to register and need to associate your accounts; we will be happy to assist you.

Please keep in mind that Microsoft Certification and Learning Profiles should be created with personal accounts. To create your profile:

In this case, we kindly suggest that you follow some basic troubleshooting steps:

1. Make sure to use an up-to-date browser. (e.g., Edge)

2. Clear cache and cookies.

3. Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

4. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

5. Allow all third-party cookies through the browser settings.

6. Please make sure that you have the latest version of the Edge browser or Internet explorer.

7. Search for an exam: Browse Certifications and Exams | Microsoft Docs (Example)

8. Select schedule an exam (the registration process is the mode to create a Certification Profile, nevertheless, it is not mandatory to take an exam immediately)

   

9. Sign in with your Personal Account:

    

10. Complete the registration information. (Avoid using special letters and characters)

11. Click “Submit"

Once you complete the registration, you will be associated with an MCID and you can proceed to connect your Certification profiles. Keep in mind that you must use the same email account in Microsoft Learn as well.  

The work account can be associated/linked following these steps Vouchers and redeeming discounts | Microsoft Docs.

However, if this situation continues, please send us a PSR.

Please include these steps:

1.      Clear your browser’s cached data and cookies.

2.      Use InPrivate browsing with Microsoft Edge.

3. Follow all the steps above.

4.      Record until you visualize the issue.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

You can find the Private Message as shown in the image below:

We are looking forward to your response. In case we do not receive a response, the thread will be concluded after one business day, once concluded you will not be able to reply through either channel.

Best regards,

Thank you - I believe this has worked and that the accounts are now linked.

Hello, Louise

Please keep in mind that for us to assist you, the information we have requested in our Private Message is required to verify your account, you can describe your inquiry to proceed to assist your request.

Due to our security policies, it is necessary for you to provide that information over the Private Message Channel. 

Please make sure to log in using a personal computer and avoid the use of tablets or any mobile devices, as sometimes the Forum layout will not let you share a response because of this.

As soon as we receive the requested details, we will proceed to provide the best solution to your issue. 

Please consider that if we do not hear back from you within two business days, we will proceed to close and lock the case.

Regards,

Hi, Louise

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,