Unable to link to Credly and Linkedin

Hello Bhanu

Welcome to Microsoft's Community.

As we understand, you are having issues when you try to visualize your Badge in credly.

Please note that we need you to provide us with a PSR Steps Recorder tool (listed below) to follow these instructions.

You will be able to use the Steps Recorder following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac: https://support.apple.com/en-us/HT208721 

1. Go to Digital Credentials (credly.com)

2. Login with your contact email.

3. Show evidence that you cannot visualize the Badge in credly.

4. Clear your browser’s cached data and cookies.

5. Use InPrivate browsing with Microsoft Edge.

6. Click on this link to go to Your Dashboard.

7. Click on “View Badges”.

8. Record all of your Badges if you have more than one, make sure to scroll down.

9. Please click on the screen to confirm that the PSR will record everything, especially the error you see. 

Please provide the recording through the Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to start the recording before opening the browser's InPrivate mode and review the result file to make sure all the required information is included.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. 

You can access Private Message if you select the icon on the upper right side of the screen

In case we do not receive a response, the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Kindly,

Thank You Isabel for the guide.

I have sent the the PSR result in private message.

Let me know if I any action is required from my side.

Thanks

Bhanu

Hello, Bhanu

Thank you for your response.

We have checked the PSR and we noticed that you login with a different account in credly.

Kindly, please use the email we mentioned over Private Message.

If the issue persists, send us a new record where we can visualize that you are using the email.

We will be waiting for your response, in case we do not receive a response, the thread will be closed and locked after two business days.

Regards,

Hi Isabel,

I have sent you a private message regarding the same.

I hope that helps

Let me know what are my options based on them.

Thanks

Bhanu

Hello, Bhanu

Thank you for your response via Private Message with additional information.

We have updated your information as per your request. Now, your contact email is your preferred.

Please check Your Dashboard and let us know if you can correctly visualize your information in your profile. 

Additionally, login with your IBM Account in credly, if the issue persists, please provide us with a PSR Steps Recorder tool (listed below) to follow these instructions.

You will be able to use the Steps Recorder by following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac: https://support.apple.com/en-us/HT208721 

Make sure to follow these steps:

1. Go to Digital Credentials (credly.com)

2. Login with the contact email mentioned via Private Message.

3. Clear your browser’s cached data and cookies.

4. Use InPrivate browsing with Microsoft Edge.

5. Click on this link to go to Your Dashboard.

6. Click on “View Badges”.

7. Record all of your Badges if you have more than one, make sure to scroll down.

8. Please click on the screen to confirm that the PSR will record everything, especially the error you see. 

Remember that the login account is different from the communication, we have shared more details over Private Message.

We will be highly attentive to this new record. In case we do not receive a response, the thread will be closed and locked after two business days.

Kindly,

Thank you Isabel for working through the issue.

I am happy to say that after swapping the email ids, I am able to accept the badge through Credly.

Regarding the 2nd issue, linking/adding certificate to Linkedin, I have sent you message in Private.

Please take a look and advise me.

Thanks

Bhanu

Hello, Bhanu

In regards of the Certificate, please bear in mind that we only handle issues related directly to the Microsoft Certification Dashboard.

However, you can try the steps below on how to share your certificates to your LinkedIn profile.

1.     Click the "Me" icon at the top of your LinkedIn homepage and Click View profile.

2.     If you've previously added a certificate, scroll down to the Accomplishments section and click "Add". If you've never added a certification, you'll first want to add a Licenses and Certifications section. On your profile page click Add new profile section in your introduction card. Under the Background dropdown, click the Add icon next to Licenses and Certifications.

3.     Select Certification from the dropdown.

4.     Type in your certification information. A menu displaying companies will appear as you type in the Certification authority field. Be sure to select the correct authority from the menu so their logo appears next to the certification on your profile.

5.     Once completed, click Save.

If the above steps did not work or have encountered any issue, please contact their support in this link as they specialized on this area. You may also visit their page on how to Add, Edit, or Remove Certifications on Your Profile.

We have shared additional details via Private Message.

Let us know if this information was useful and if additional assistance is required. Please remember that if no response is received in the next business day, the case will be closed and locked.

Kindly,

Thank You Isabel for the guide.

I was able to add the Certification to my profile. But 'Show Credential' button on linkedin doesn't work specifically for this certificate. For others, it is working fine. I have shared images in Private Message. Please take a look and advise.

Thanks

Bhanu

Hi, Bhanu

Thank you for your response.

Please note that our assistance is limited to the LinkedIn platform. Please contact their support in this link as they specialized in this specific area.

You may also visit their page on how to Add, Edit, or Remove Certifications on Your Profile.

Remember that our assistance is limited to the MCP Support which caters to inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

To avoid issues, please contact LinkedIn support and let us know if you receive a response from them.

We are attentive to receive your response.

Please remember that if no response is received in the next business day, the case will be closed and locked.

Regards,

Thank You Isabel for working through both the issue.

Credly Issue has been resolved.

I have raised ticket with LinkedIn for the LinkedIn issue.

Thanks

Bhanu