Unable to merge my personal account with corporate account.....

Hi team,

I recently had taken a course via my employer and planned to schedule for exam.

So i went into schedule page and clicked on 'Exam Discounts' where it prompted me to enter my corp email ID.

Soon after entering, it asked me if i wanted to link, and i said yes. Post that some error occurred.

Since then i am unable to access 'Exam Discounts' section at all.

As soon i click on the section, i see a message 'Please hold'.

Then soon after, another page where it is asking me to 'Pick an account'.

Here when i choose my org email id, it asks me to enter RSA, but even when i give it... it says authentication failed.

alternately, when i choose to enter my personal account itself, i see below message.

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Could you please help me in linking both accounts, so that i can access the content with either email IDs and schedule exams.

Appreciate your support at the earliest.

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​Hi Siva,

The error message you provided has something to do with your organization’s Azure Active Directory, we normally recommend candidates who’s having this error, to contact their local IT or the department that manages their company’s Azure Active directory.​

Before accessing your certification profile to link your corporate account, please try the troubleshooting steps below:

 

  1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

  2. Try using your browser in InPrivate/Incognito

  3. Clear browser cache and cookies  

  4. Allow all cookies/third party cookies on your browser settings

  5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

 

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

 

You may upload your PSR through the private message I initiated along with the requested information.

 

To access your private message, please refer on the image below or click on this link.

 

 

The information will be forwarded to our Support Team for further investigation and resolution.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Tried contacting local helpdesk, but they are not able to help.

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​Hi Siva,

Thank you for the details that you have provided.

For us to forward this to our Support Team, we will need an updated PSR starting from the troubleshooting steps you've performed and until you received the error.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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​Hi Siva, 

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

 

Best regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated May 6, 2021 Views 27 Applies to: