Unable to obtain Az-305 certification nor to renew prerequisite (Az-104)

Hi luis,

Thank you for contacting the Microsoft community.

Your dedication for the Microsoft Credentials is Genuinely appreciated as I understand that you encountered an issue when trying to schedule your AZ-104 for renewal to earn your AZ-305 Certificate. Allow me to provide the best options to proceed.

For us to verify your profile and provide the best option to proceed, kindly share the requested information through the private message that I initiated.

Furthermore, since you are trying to renew your expired AZ-104 Microsoft credential by scheduling the same exam. This occurs because the Online registration system still recognizes your initial exam. The solution to this issue is by calling Pearson VUE directly to schedule your exam offline. We also advise not to mention the specific error you received, as this could prompt the testing center to direct you back to us. Our engineering team is aware of this issue and is actively working to have this resolved.

Moreover, if you are an ESI learner or you want to use a company discount which is a part of the Enterprise Skill Initiative program, the best option to proceed is to reach out to the ESI support team on their ESI support Contact page as they are the ones with the specialties to deal with issues faced by ESI learners.

Below are the contact Details for Pearson VUE and ESI support, please note that ESI and Pearson Vue support responds within 3 to 5 business days.

ESI Support: ESI support Contact (login using your company email)

Pearson VUE: Customer service :: Microsoft :: Pearson VUE

Once the AZ-104 Certificate has been renewed, you should be able to receive your AZ-305 Azure Solutions Architect Expert certificate.

Meanwhile, you may refer to the Microsoft Certification Renewal page to learn more on how you can validate your skills and advance your career by annually renewing your Microsoft Certification for free.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warmest regards,

Hi luis,

Wishing you all the best.

As my goal is to make sure that I have assisted you completely, please share the information requested through the private message that I initiated if further assistance is needed, and I will do my best to help. To access the private message, kindly click on the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi luis,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,