Hello rafiq7272,
When updating your certification profile, please try using InPrivate browser with the new Edge version or Google Chrome InCognito mode.
Should the issue persist, clear cache, cookies and allow all third-party cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files then click Delete.
Please make sure all the necessary fields with asterisk (*) are properly filled out.
Furthermore, kindly make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases (please remove any Special Characters (like., \ ! @ # - etc.).
If the above-mentioned steps did not work, please send us a PSR (Problem Steps Recorder) which includes all troubleshooting steps made from the moment you login to your account until you receive the error message.
Kindly send the requested recording, along with our request for account information, through the private message I have initiated. Please click here or refer to the image below on how to access the message:
Just a heads up, we have received an update from our Support team that there is an issue about claiming discount for Ignite Cloud Skills Challenge March 2021 and Microsoft Virtual Training Days.
Please stay tuned and subscribe to the sticky post for future updates.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Kind regards,
