Unable to register for microst azure fundamentals AZ 900 exam

Hello Megha,

Appreciate you for trying the troubleshooting steps provided to fix the issue.

Please be advised that this message occurs due to several reasons and one of them is incomplete/incorrect profile details such as special characters or symbols like (%+@#).

With this, please try the following workaround:

1. Use the new MS Edge browser that you can download here.

2. Make sure to disable the Block all third party cookies function from the browser settings.

3. Go to Microsoft Certification Dashboard.

4. Sign in with your Microsoft account and password.

5. On Your Dashboard, click on click Schedule next exam button to select your exam.

6. Once selected, go to Edit your certification profile.

7. Fill out all required fields. (Marked with asterisk *). Note: Make sure that the information in your certification profile is correct specially your address and does not have any special characters as the system will only accept Roman (English)Alphabets.

8. Click Continue and proceed in registering your exam.

If the steps above did not work, please provide us with the PSR (Problem Steps Recorder)  of the incident starting from the sign in page until you reach the error through private message so we can escalate it to our Support team. (please make sure to capture all steps above including the troubleshooting done in the PSR).

Click the image as shown below to access your private message.

I can also update your profile if needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Megha,

Thank you for sending the requested details through private message.

I reviewed the PSR along with your profile and found out that your address is in local language.

With this, I have made some adjustments in your profile. 

Please try to schedule your exam again and if same error occurs, please send us a new PSR so we can escalate it to our Support team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Megha,

We have not received any update from you. This case will now be locked. If you need further assistance, post a new question.

Best regards,