Hi Mamatha,
Thank you for contacting the Microsoft Community.
I understand that a technical issue has caused a delay in taking your exam, and I know how important this exam is to you. Rest assured, I will provide you with the necessary information to address your concern.
To help us verify and locate your account, please send the requested information via private message.
Meanwhile, for immediate assistance with rescheduling your exam, please reach out to Pearson VUE Help and Support directly. They have the necessary access and tools to further investigate and help you reschedule your exam efficiently. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.
Additionally, if you are using a company discount and are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please reach out to the ESI Support Team. They manage all concerns for active ESI Learners, including exam-related issues. You can find their contact information in the private message.
Please be advised that only exams scheduled for future dates can be rescheduled. Therefore, exams tagged as "No-Show," "Missed," "Expired," and "Failed" will not appear in the Learn Profile for rescheduling. These will require a new registration process with the regular fee. For further assistance, it is best to contact your exam delivery provider or the ESI team as mentioned above.
In line with this information, please make sure to reschedule or cancel your exam appointments at least 24 hours in advance. This will help you avoid any potential forfeiture of fees, including company-purchased vouchers. If you are unable to attend your exam appointment, your company may be subject to a no-show fee. You may visit Reschedule and cancellation policies | Microsoft Learn for further details.
Furthermore, each voucher comes with its own terms and conditions, and generally, they cannot be extended or replaced. The possibility of an extension depends on the voucher code provider. Therefore, it is recommended to reach out to the voucher issuer directly to check if an extension can be granted.
For your reference, to ensure a smooth exam experience, please take the time to review the technical tips and confirm that all technical requirements are met beforehand. For comprehensive information, you may refer to the Pearson VUE Online Testing Guide and the About online exams with Pearson VUE section on Microsoft Learn.
To ensure we can assist you effectively, please let us know if you need any additional information.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.
