Ask a new question

Unable to reschedule or access my Pearson vue exam from Microsoft learn


Split from this thread.


I had the same issue. I was rescheduling it because of emergency, but it was doing the same. Now my exam can't be rescheduled and I can't appear as I'm not in my city. I want to file a case and ask for refund or unlock the reschedule as it was not my fault.


***the moderator has split this thread to assist you individually***

Answer
Answer

Hi Ali,


Wishing you all the best!

Great news! I have received an update from our support team and your exam has now been rescheduled to a later time and date, you can reschedule the exam at a time and date that works best for you. Moreover, as my goal is to provide quality assistance, I highly recommend running a system test prior to the exam to minimize the possibilities of any technical related issues as well as consulting the OnVue Technical Requirements and reading the Microsoft Candidate Agreement.

If further assistance is needed, please don't hesitate to reach out and I will do my best to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

 

Sincerely,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated July 15, 2024 Views 79 Applies to: