Unable to reschedule Pearson VUE exam as it doesnt appear in my certifications list

Hello Stu,

Thank you for contacting the Microsoft Community.

I recognize how important it is for you to reschedule your exam immediately. Allow me to help you reschedule AZ-900.

If you are unable to see your upcoming exams, there is a possibility that you are using a different login credentials and a duplicate profile has been created.

Below are the common reasons why duplicate profiles are created:

·         Different information such as email, name format, home address, phone number and etc. were used during the exam registration/ visiting the Certification Dashboard.

·         The Microsoft Certification profile might not yet have associated to your registered email address.

·         The system did not recognize your previous MC ID in exam registration/visiting the Certification Dashboard.

With this, please make sure to login using the correct personal Microsoft account. If the appointment is still missing, please provide us with the requested information in the private message so I can further investigate.

Meanwhile, for immediate assistance, you can also contact Pearson VUE to help you reschedule the exam. Kindly refer to the link below for their contact details and select your region to ensure that you will reach the correct support group.

https://home.pearsonvue.com/microsoft/contact 

Note: you cannot schedule, reschedule, or cancel your exam appointment by email.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Stu,

Allow me to assist you while my colleague Krixtne_Mndz is out of the office.

I appreciate you providing the details through the private message my colleague initiated. Utilizing this information, I found out that you have a duplicate profile which is the possible reason why the scheduled exam is currently not showing on your profile. With this I forwarded the log-in email ID through the private message I have initiated so you may view the exam you have scheduled.

Furthermore, we have an option to merge your profiles but all scheduled exams on either of the profiles must be taken or cancelled as it is possible that once the merge has been processed there is a possibility that the upcoming appointment will be deleted. Should you want to proceed with merging your profiles please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Stu,

Nothing to worry, once you have taken the exam and the result has been posted, you can get back with us and request to merge your profiles.

Let us know if you need further assistance before we proceed in closing and locking the case.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards, 

Hello Stu,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Thank you,