Unable To Reschedule Second Shot Exam MS 700 Managing Microsoft Teams

Hi Feroz, 

Thank you for contacting the Microsoft Community.  

I understand that you are unable to apply the discount for retaking the exam. Allow me to assist you on this matter. 

Indeed, you can retake your MS-700 exam 24 hours after your first attempt. Also know that you can use the discount for retake if you attend another Microsoft Virtual Training Day event.  

If you have not joined another one, you may register to this page. Keep in mind this offer allows all participants to take advantage of up to 8 event discounts.  

On the other hand, if you already participated in the new MVTD event, please be advised that this is redeemable after 5 business days from the last day of your training.  

If the waiting period has been concluded and still getting a “No available discount” error, please follow the troubleshooting guidelines below including a complete step for claiming: 

2. Go to MS-700 exam page and schedule it under Pearson Vue. 

3. Please make sure that you sign in using your Personal Microsoft Account on the Dashboard.  

4. Ensure that all the required fields marked with an asterisk * are correctly filled and remove any special characters (like., \! @ # etc.,) from your account information and save. 

5. Then kindly enter the registered email address under “Exam discount” page to check your eligibility and link your accounts.  

6. Once this has been completed, click the “claim” button, once claimed, proceed in schedule exam. 

7. The discount should be reflected on the check-out page. For your reference, you may also watch this instructional video.

If the issue persists, please send us a complete step by step recording using this PSR (Problem Steps Recorder). You can start from the sign in page and make sure to use an InPrivate edge browser until you receive the error after checking your eligibility so I can identify what is causing the issue.  

Also, please secure your personal information via private message so I can locate your account along with the discount details requested below so we can have this case escalated if needed:  

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers, 

I am sorry to hear that the issue persists after following the recommended resolution. I can escalate this matter for further review. To do so, kindly share with us the PSR to identify the cause of the issue along with other requested details via private message.

I can also set up a call back for you during my availability which is (Mondays-Fridays 5:30 AM – 2:30 PM PST) to provide real time assistance. Please provide us with 3 feasible times and dates, including your phone number. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers, 

Hi Feroz,  

I appreciate all the details you shared with us through private message. Using these, I was able to locate your account profile and verified that you completed the event last June 24, 2022. As a reference to my previous response, the discount can be claimed after 5 business days from the last day of your training. 

With this, your discount should be reflected on July 04, 2022. In addition, I was able to locate your account and found special characters on your address, which I already updated as it may trigger an error upon redemption.  

On the given day, kindly try to redeem the offer again and should you encounter the same error, kindly send us an update (Problem Steps Recorder) so I can have it escalated for resolution. Kindly send it though private message. Otherwise, I can set up a call back to you on Monday on your preferred time and provided phone number. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers, 

Yes, you can try to redeem the discount now. Should you encounter any issue, kindly send us an updated (Problem Steps Recorder). You may use and In Private edge browser and follow the steps I provided on my previous response until you receive any error.

Thank you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers,

Thank you for letting us know about your situation.

I understand that we cannot proceed with the escalation for now. I can keep this case open for the next 2 business days so you can provide us with the requested information.

In case you need more time, you can post a new question and refer to this thread to pick up where we left off so our team can provide continued assistance in resolving this case. We can also set up a call back at that time to give real-time support.

Cheers,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question. 

Regards,