Unable to reschedule the exam

Hi Surabhi,

Thank you for contacting the Microsoft Community. 

I know how important it is for you to take the exam at your preferred date and time, and I understand that there is a confusion about the certification tab. Rest assured that I will provide a solution so you can reschedule your exam and clarification regarding the certification tab.  

Please note that starting on September 19th, 2023, the terms “Certification” will be replaced with the term “Credentials” for the following:

• Top Bar Navigation Menu

• Some Page Titles

• URLs

There are no other changes to the Certification program or Certification content on Learn at this time.

• Menu items, searches, and urls will continue to surface existing Certification content.

• Pages using the “Credentials” terminology in the title or in search filters will continue to display existing Certification information.

For further assistance with rescheduling your exam, you will need to contact Pearson VUE, as they are responsible for supporting assistance with rescheduling and any technical issues encountered before, during, and after the exam since they are the one who can modify and have visibility for the available slots/dates. They usually respond within 3-5 business days. 

Meanwhile, if you are trying to utilize an ESI discount, I highly suggest contacting ESI support as they are best equipped with options to help you further and can work with Pearson VUE on your behalf, kindly use your work email address when creating a ticket with them. They also respond within 3-5 business days. 

Meanwhile, If you are still unable to view your exam, kindly provide me with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up until the error page through the private message I have initiated along with the requested information. Once I receive your response, I will locate your account and verify the exam appointment, and to make sure that there is no discrepancy on your profile. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Surabhi,

I hope this find you well,

I just want to follow up with you if you have any questions or concerns about the credentials tab, and if you require any additional assistance regarding your exam, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards, 

Hi Surabhi,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,