Unable to reschedule/cancel/take exam - stuck in register loop

Did anyone get any feedback for this question?

No, not yet, I ended up cancelling the exam using pearson vue's support number on their site. I called in and they answered the phone in about 30 seconds.
I have another Microsoft account that I am able to interact with without being redirected to that register profile loop, at least it lets me interact with Microsoft Learn resources and doesn't redirect me like the current one I created for my test.

I am going to try schedule using that account, we will see if it breaks after I get the exam tied to the account. From reading this forum I see a lot of people have been having this issue for a few months, not sure why it is not resolved, and do not see any helpful replies.. but that is pretty standard for Microsoft.

Hi Michael,

Thank you for contacting the Microsoft Community.

I understand the inconvenience you're experiencing with the account issue that causes a loop back to the registration page when trying to reschedule the exam. I recognize the importance of a seamless process for rescheduling your exam, as we value your time. Rest assured, now that I am aware of the problem, I will address it with diligence.

I appreciate you performing troubleshooting steps to resolve the error. Since you have cancelled the exam already through Pearson Vue and if in case you plan to schedule an exam in the future and still encounter the same issue, kindly provide a step-by-step recording using Problem Steps Recorder (PSR) throughout the entire process, starting from the sign-in page up until the last page that shows you're unable to proceed along with the requested information in the private message I have initiated. This will enable me to locate your account and provide you with an option on how you can schedule your exam.

If you are an ESI learner who has taken advantage of a company discount for the exam and need urgent help with scheduling, I strongly recommend contacting the ESI support team (refer to the private message for their contact information) as they address issues specific to ESI learners. Otherwise, please contact  Pearson Vue directly, as they have immediate access to your exam appointments and have the visibility on the available seat allocation for the test.

They typically respond within 3-5 business days. Once contacted and you require additional support, please send me the case Id through the private message so we track the case on your behalf.

Should you have any questions or clarifications, please feel free to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hey Aileen,

Thanks for the response, I know you have a format and troubleshooting steps to follow, but at this point this should be a known issue to your team. I see many of this same issue on this forum. Do you have an idea on what is needed to resolve it in general?

Thanks,

Michael

What was the number you used to call in to cancel your exam?

Hello,

take a look at this thread:

I followed the steps written by the author of this thread and was able to successfully reschedule my exam, previously being stuck in a login loop too.

"I resolved this problem and was able to reschedule my exam. When I changed my "display name" in settings it redirected me to the correct page. I have a long name with surname, firstname, middle name and last name and the display name was included the whole name and once I changed it in to only my firstname and lastname and went to the link, It redirected me to the rescheduling page. Thank you."

Best regards,

Bartosz

Hi Michael,

I appreciate your response and I understand the importance of resolving this for you. Rest assured, I’m here to provide all the necessary assistance to help you complete your registration.

For us to conduct thorough review of your profile and identify the underlying cause of the error, I kindly ask you to share further information via the private message I initiated along with the step-by-step screenshots using the Problem Steps Recorder (PSR) (click this link for MAC device). Please ensure to include the entire process (including troubleshooting steps), starting from the sign-in page up to the page where the error is displayed.

Once I receive these details, I’ll be in a better position in forwarding this to our Support team and offer potential solutions and recommendations. Your cooperation is greatly appreciated.

Meanwhile, if you are an ESI learner, you may also reach out to the ESI Support team. You can inform them of your situation as they have the capability to collaborate with your exam provider to further investigate the error. Please refer to our private message for their contact details.

@Preston, to cancel your exam, please contact your exam delivery provider. You can find their contact details by selecting your region and country. For your convenience, their contact information is provided below:

Peason VUE: Customer service :: Microsoft :: Pearson VUE 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Michael,

I hope all is well with you.

In line with our dedication to offering top-notch service, I'm reaching out to see if you need any further assistance or guidance. If you do, please send us the details via private message so we can address your needs promptly and effectively.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Michael,

Wishing you all the best!

As my colleague @Aileen_A02 is out of the office, I will be providing assistance on her behalf. Please be advised that our team have found a workaround regarding the looping issue, kindly try to edit your Display name under Microsoft Learn > Profile > Personal info, username, and URL > Display name, add any number or letter from the display name and click save then try again to see if the looping issue persists.

In any case, please share the PSR recording, and we will have this investigated further.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you. 

Sincerely,

Hi Michael,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,