Unable to schedule AZ-104 exam retake - Need assistance booking the retake exam

Hi nglm0102,

Thank you for contacting the Microsoft Community.

Your decision to retake the AZ-104 exam is admirable, and I understand the significance of retaking your exam so you can successfully showcase your expertise. Rest assured that I will provide the necessary details to facilitate a smooth process.

As per our Exam Retake Policy, payment will be applied for any retake, since this will be considered as new registration. Unless you purchase an Exam Replay Offer prior to taking the exam, a retake will be free.  If not, you will need to schedule a new exam appointment to retake the test (refer to the hyperlinked texts for the steps).

Additionally, I can confirm that the AZ-104 exam falls under the role-based category wherein there is a window of 24 hours on the second attempt, and a 14-day waiting period is imposed between all subsequent attempts (up to 5) for fundamentals exam.

For immediate assistance in scheduling your exam, you may contact Pearson VUE, as they are responsible for supporting assistance with scheduling an exam, since they are the ones who can modify and have visibility for the available slots/dates. Moreover, since you mentioned that you have already reached out to them, please note that their typical response time is within 3-5 business days.

On the other hand, you may want to take advantage other offer that we currently have for AZ-104 exam as stated below:

•  For verified students, you can take advantage of the Academic Discount, we offer academic pricing on Microsoft Certification exams in most countries/regions (except India and China). This will enable you to get 30% off for fundamental exams and 45% off for role-based exams, you may refer to our Student discounts page to know if you are qualified for a student discount.

• For employees or ESI learners, please verify with your company if they are Microsoft affiliated as you can apply a voucher-less discount in selected exams. This will enable you to get 50% discount. Additionally, you can refer to the Enterprise Skills Initiative for more information regarding exams eligible for the ESI discount.

• Lastly, we have the Microsoft Events Catalog and Microsoft Learn Blog for upcoming events and training that may offer vouchers.

I hope this information helps. If further assistance is needed, please let me know. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

Thank you for your response and the information provided. However, I believe there's a misunderstanding regarding the retake policy that needs clarification.My understanding is that Microsoft offers up to 5 free retake exams for candidates who fail certain certification exams, including the AZ-104. This is a key part of Microsoft's certification program and a significant factor for many candidates.I've recently contacted Pearson VUE's support center, and they explicitly stated that I need to obtain a free retake exam voucher from Microsoft to schedule the retake. Given this information, I need your assistance with the following:

1. Please confirm that the AZ-104 exam is indeed eligible for the free retake offer.

2. Provide clear instructions on how to obtain the free retake voucher.

3. Outline the exact steps to schedule my retake exam once I have the voucher.

My goal is to retake the AZ-104 exam as soon as possible. The current process seems unnecessarily complicated, and I'm seeking your help to navigate it correctly and efficiently.I look forward to your prompt response clarifying these points and facilitating the scheduling of my retake exam. Thank you for your attention to this matter.

Hi nglm0102,

Thank you for your response. I understand how crucial it is to have clear information about scheduling a retake for your certification exam.

Please note that each Exam Retake requires a fee, as it is treated as a new registration. This means if you plan to retake your AZ-104 exam, you will need to pay the regular fee unless you have a discount. If you don’t have a discount, the regular fee applies.

Meanwhile, you are eligible for a free retake only if you purchased an Exam Replay Offer before scheduling your initial exam. This offer includes one Microsoft Certified Professional Certification exam voucher and (1) one retake of that same exam for free. Please note that this voucher cannot be applied if you purchase it after your first attempt.

To retake the exam, you will need to schedule a new exam appointment (refer to the hyperlinked texts for the steps). Kindly sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam before.

To verify your account and check if you used an Exam Replay voucher, please provide the requested information in the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

Hi nglm0102,

I hope all is well with you.

I just want to follow up with you if you have any other questions. If so, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

Hi nglm0102,

We haven’t received any update from you. We’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards