Unable to schedule az-900 exam

I am trying to schedule the above mentioned exam with 100 % discount through my company linked e-mail. When I clock claim 100% discount and sechedule exam I get the following message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge 

I tried all the steps several times and it did not work.

So I called customer support and they told me they did not find me in PEARSON through my MCID.

Does anybody knows how to solve this issue and schedule the exam ?

Thanks.

***Moved from Exam Registration and Scheduling / Scheduling with Pearson Vue***

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Answer
Answer

Hello hichemck,

 

I appreciate you in performing some troubleshooting steps to sort out your issue.

 

Based on your error message, please remove any Special Characters (like., \! @ # etc.,) from your Name and Address, save & continue.

 

Make sure as well to fill out all the important information with asterisk (*) before saving.

 

If the above workaround do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the sign in page until the error message via private message along with the requested information so we may continue troubleshooting with you.

 

You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.

 

To access private message, please see image below:

 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Best regards,

Salomi_K1
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 25, 2021 Views 16 Applies to: