Unable to schedule exam through Pearson VUE - AZ-900 Cert

Hi Alexander, 

Thank you for contacting the Microsoft Community.

I value your time and effort in scheduling your AZ-900 exam and I know how significant it is for you to address it. Allow me to provide you with information regarding your concern.

Please be advised that we have been receiving multiple reports from fellow candidates who are also encountering this issue. 

We were able to identify the common denominator for the affected candidates. For us to verify if your error is also caused by this, kindly provide us with the requested information through a private message.  

Rest assured that our Support Team is already aware of this issue, and they are giving their best to come up with a resolution as soon as possible.  

Let me know if additional assistance is needed so I can guide you through.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Best Regards, 

Hi Alexander, 

I appreciate your continuous effort. I am aware of how much assistance you need to address this concern. Allow me to give you an update regarding this issue.

Please be advised that we have been receiving multiple reports from fellow candidates who are also encountering this issue. 

We were able to identify the common denominator for the affected candidates. For us to verify if your error is also caused by this, kindly provide us with the requested information through a private message.  

Rest assured that our Support Team is already aware of this issue, and they are giving their best to come up with a resolution as soon as possible.  

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

I have sent a private message with the relevant information, how shall I interpret your repeated message?

Hi Alexander, 

Thank you for providing the necessary information. 
 
We have been receiving multiple reports from fellow candidates encountering this exam registration issue. Upon our investigation and with the help of the information you provided, we can confirm that this registration error has impacted candidates with an MCID starting with 99586XXXX. 
 
As this has already been brought to our attention, rest assured that our Support Team is now working to resolve the issue and will do their best to provide a resolution at the soonest possible. 
 
Again, we appreciate your patience and cooperation in addressing this issue. 
 
Please expect an update within 3-5 business days or as soon as we hear back from our Support Team. 
 
Best Regards, 

Hi Alexander, 

I hope that you are doing well!

In response to our private message. You're most welcome.

To make sure that you are well covered, please visit Vouchers and redeeming discounts | Microsoft Learn page for detailed reference and a step-by-step process on how to redeem an employee discount.

Meanwhile, for immediate assistance, kindly reach out to ESI Support Team as they are the ones who accommodate concerns using a company discount and can provide recommendations and other options. Please make sure to login using your company credentials (work email address) when signing in or creating a ticket. Also, they are the ones who can collaborate with Pearson VUE regarding your concern on your behalf.

Note: The support team typically respond within 3-5 business days. Rest assured that their team is taking action at the earliest opportunity.  

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.   

Best Regards, 

Hi Alexander, 

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.