Unable to schedule exam with Pearson VUE

I've been trying to schedule an exam through Pearson VUE but I keep getting this message, despite following the steps mentioned below:

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge"

I have tried the solution about the Network Tab that was suggested in another question about the same problem, but it did not work.

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Hi Andrés77,

Thank you for contacting us here at Microsoft Community.

 

We appreciate the steps you have performed to fix the issue.

 

Please make sure that all the required fields marked with an asterisk* are correctly filled on your Certification profile (Please remove any Special Characters (like., \! @ # etc.,) from your Name and Address), save & continue. For the phone number, you may move the first three digits of your number to the area code if you don’t have one. With the home address, make sure to add the postal code.

 

For us to further investigate, please provide us with a PSR (Problem Steps Recorder) from the time you sign in until it shows the error page and attach it via private message along with the information needed to verify your profile.

 

You may refer on the image below to access private message:

Image

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Andrés77,

 

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated April 22, 2021 Views 14 Applies to: