unable to schedule my exam with my earning profile

Hello Elizabeth,

Thank you for bringing this matter to our attention.

If you are trying to register an exam using the discount received from Ignite Cloud Skills Challenge March 2021, our engineering team found an issue in claiming the discount. We got an update from them today and confirmed that this has been fixed.

You may perform the troubleshooting steps below that may eliminate the issue:

1. If you are using a work machine, please try to use different device or personal computer to make sure that there’s no restriction.

2. Use the new MS Edge browser that you can download here.

3. Make sure to clear all your cache and cookies (steps here) and disable the Block all third party cookies function from the browser settings. 

4. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard and try redeem the discount.

If you are experiencing the same outcome, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

Please be advised that it is vital that we see all troubleshooting steps on the recording until the error message for us to properly diagnose a solution to your case. This is also a strict requirement by our next-level Support Team for them to pick up your case for escalation.

Once these documents have been received, we’ll be more than happy to hand this over to our Support Team for further assistance and troubleshooting.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,