Unable to schedule the exam for Exam AI-900: Microsoft Azure AI Fundamentals

Hi Ranjith,

Thank you for contacting the Microsoft community.

Completing the AI skills challenge and earning your 100% exam discount voucher is no easy feat and as you are ready to take the exam, you are experiencing a looping issue when scheduling the AI-900 exam. Let's work together to find a solution and successfully schedule your exam.

For us to investigate this issue further, kindly record a step-by-step screenshot using the Problem Steps Recorder (PSR) for Windows | Click this link if MAC device while registering for your exam and share it with me along with the information requested through the private message that I initiated. This will allow us to verify your profile and provide accurate recommendations for you.

It is best to use a Personal device and a personal network as work devices may have restrictions that can cause issues, I also recommend using the Latest Microsoft Edge browser, InPrivate mode and clear the cache and cookies to avoid browser related issues.

To access the private message, please click the message icon under the "Question Info" as shown in the image below:

Meanwhile, you may opt to call Pearson VUE directly for immediate assistance to schedule your exam as they have access to your information and can assist you with the exam registration directly.

Alternatively, if you are part of the Enterprise Skill Initiative program, it is best to contact reach out to the ESI support team and as they are the ones with the specialties to deal with issues faced by ESI learners. I have provided their contact details on our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kindest regards,

Hi Ranjith,

Wishing you all the best!

As my goal is to make sure that I have assisted you completely, please share the PSR recording along with the information requested through the private message that I initiated if further assistance is needed, and I will do my best to help. To access the Private Message, kindly click on the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Lawrence,

Wishing you a great Friday today!

Apologies for the delay in response.

I am happy to let you know that I was able to successfully schedule the exam for AI-900: Microsoft Azure AI Fundamentals the other day. I had to clear all my system cache, cookies and history, tried it again and to my surprise the page went through.

I take this moment to appreciate your quick and prompt response and follow-up regarding this issue.

Thanks and Regards,

Ranjith T R

Hi Ranjith,

That is wonderful to hear!

I'm glad that you have successfully scheduled your AI-900 exam. Furthermore, I want to make sure that you are assisted correctly, as per the OnVUE Page, before scheduling an exam it is best to ensure that your testing space and your system and network are within the requirements. Running a system test prior to the exam can minimize the possibilities of any technical related issues and reviewing the OnVue Technical Requirements.

Should you have any questions or clarification, please let me know and I will do my best to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,

Hi Ranjith,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,