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Unable to see my certification on microsoft learn portal

Hi Team,

I am unable to see my Microsoft azure fundamental certificate on portal, its showing account created today, while I had already completed the exam and got the certificate in ***, please help me with the issue.

If you want, I can share the certificate pdf, I do have this as it is from my previous organization, I guess there is some issue at that point.

Please provide your help, really appreciated as it is bit important for me to get the certificate URL.

Thanks & Regards

***

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

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Hello Rahul Jain6,

Thank you for reaching Microsoft's community.

 

Based on your inquiry, we understand your "Microsoft Certified: Azure Fundamentals" certificate is not available for you in your profile. We know how important is to be able to confirm your achievements and we will do our best to help you sort this situation out.

 

Take into account, if you do not see your certificate in your profile, it is possible the email used to register for it was different. In case you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access Microsoft Learn and check if your information is visible. See below some tips to retrieve other unexpected emails:

 

  • Check your browser navigation history and your saved passwords

  • Check all possible emails.

 

We hope this information helps you locating your certificate. In case you run into any issue while doing so, we have started a private message; this step is to verify the details and offer personalized help. You will find the link provided within the message. We are sorry for any inconvenience that this may have been caused.

 

 

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.

Best regards,

Dariem Morales
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

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Hi Team,

I have below details:

***
***

Can you please help in getting it.

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

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Hello Rahul Jain6,

Thank you for your response.

We have updated your case via private message. Feel free to continue with the communication over that channel to proceed with the corresponding support process for your case.

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.

Best regards,

Dariem Morales
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

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Sorry this didn't help.

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Question Info

Last updated June 26, 2025 Views 10 Applies to: