Unable to update my profile (Error: 90010703)

Good day.

I've logged into my account and tried to update a field or 2 with no success.

Upon clicking "Save and Continue" (while ofcourse, having the Ts & Cs ticked), I receive this message at the top of the form:

90010703: We are unable to process your request. It looks like your profile is missing information and/or information is incorrectly entered. Please contact support and provide this error code number.

Your assistance with this is greatly appreciated.

Kind Regards,

Rikus

|

Hello, Rikus.

 

Welcome to Microsoft’s Community. We hope this message finds you well, we are more than happy to assist you.

 

As we understand, you are having issues when you try to update your Certification Profile.

 

Please let us know with more details, which changes you want to make in Your Dashboard.

 

We have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. 

 

You can found the Private Message as shown in the image below:

 

 Image

 

We look forward to your response. In case we do not receive a response within two business days the thread will be concluded, once concluded you will not be able to reply through either channel. 

 

Regards,

 

Isabel Lopez.

Microsoft Certified Professional Services Center. 

Support: Monday to Friday

Image

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Rikus.

Thanks for getting in touch with Microsoft’s Community.

We have successfully changed your information as per your request.

Please check Your Dashboard and let us know if you can correctly visualize your information in your profile.

We are attentive to your response.

If this solved your problem, please let us know by clicking “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience helps you with your inquiry.  In case we do not receive a response, the thread will be closed and locked after one business day.

Kind Regards,

Isabel Lopez.

Microsoft Certified Professional Services Center

Support: Monday to Friday

Image

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hello, Rikus.

Here at Microsoft's Community , we appreciate your collaboration throughout this interaction.

Thank you for the resolution confirmation. This case will now be closed and locked. It was a pleasure to help you. For further inquiries, please post a new question so we may continue assisting you. 

If the support we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

Best wishes,

Isabel Lopez.

Microsoft Certified Professional Services Center. 

Support: Monday to Friday

Image

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

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Thanks for your feedback.

 
 

Question Info


Last updated April 5, 2021 Views 15 Applies to: