Unable to view Certifcates or new Badge

Hi 1iquk,

We appreciate all the information you have provided.

As per checking, the reason why you weren’t able to obtain the Microsoft 365 Certified: Modern Desktop Administrator Associate certification is because of a duplicate account created due to a different login information.

To resolve that, I have already went ahead and consolidated your accounts to your original MCID – meaning all your certification benefits are now under one profile.

On top of this, I have also manually provisioned the Microsoft 365 Certified: Modern Desktop Administrator Associate certification on your profile.

For your reference, I have included an updated copy of your transcript, including the Modern Desktop Administrator Associate certificate via private message. Additional copies of your transcript and/or certifications can be obtained through your Microsoft Certification Dashboard.

To avoid duplicate accounts in the future, please use the same information (e.g. name, email, mailing address, phone number) on your current Microsoft Certification account when registering for exams.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you.

All the best,