Unable to view MS-900 Certification on Microsoft Learn Portal

Hello Syed.

Welcome to Microsoft’s Community.

We understand that you passed Exam MS-900 but the Certificate is missing from your Profile. We will gladly assist.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible.

See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

To access the Profile, follow these steps:

1. Clear your browser’s cached data and cookies.

2. Use InPrivate browsing with Microsoft Edge.

3. Sign in to Microsoft Learn.

4. Log in from all the emails you may have used during the registration process.

In case this does not work for you, we have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Best regards, 

Hello Syed.

Thank you for your response.

We need your collaboration with other details. Please see the Private Message feature for further details.

We are attentive to your response. If we do not receive a response, the case will be closed and locked after one business day.

Best regards

Hello Syed.

Thank you for all the information you have kindly provided.

Please know that your case was successfully assigned to our Team in charge of further review and assistance. Once we have an update regarding the progress of your case, we will get back to keeping you posted.

Please bear in mind that it might take up to 5 business days to provide you with further updates.

We will be attentive to your comments.

Kind regards,