Unable to view/download my certificate(AZ-900: Microsoft Azure Fundamentals) after 48 hours

I am clicking on "View Certificates" from "https://www.microsoft.com/en-us/learning/dashboard.aspx" page and it took 2min to redirect into page "https://mcptnc.microsoft.com/certificate".

It is taking 5 minutes to see the certificate icon under "Microsoft Certified Professional Certificates", clicking on download giving me error

                                      "Sorry, we could not find your certification profile. Please Contact Support."

Could you please help me to get my certificate?

Thanks in Advance,

**********

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy*** 

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Hi, Saravanakumar.

Thank you for contacting the Microsoft Community.

We are getting back to you about the entry you created to get your Certificate.

To better assist you, we require additional details that we have shared in a Private Message to protect your personal information. Please go to the following link Private Messages - Microsoft Community or use the message logo as shown in the image below:

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In case we do not receive a response within two business days the thread will be concluded, once concluded you will not be able to post replies.

Kind regards,              

Diego Aranzalez.
Microsoft Certified Professional Services Center
Support: Monday to Friday

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I am able to preview/download  the certificate now, but the downloaded certificate(pdf) seems to corrupted.

 

I have attached the details in the private message

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Hi, Saravanakumar.

We would like to let you know that this is an ongoing issue impacting several users. We have full visibility of this situation and we are focusing our efforts along with our specialized team, to resolve this as soon as possible. 

We have sent you a copy of your Certificate over the Private Message section. We will be waiting for your confirmation, in case you require our services. If we do not receive a response on the next business day, we will proceed to close and lock this case.

Have an excellent day,

Diego Aranzalez.
Microsoft Certified Professional Services Center
Support: Monday to Friday

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Hello, Saravanakumar.

Thank you for your interest in Microsoft’s Forums.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by post a new question. Please note that once the Private Message has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Kind regards,

Diego Aranzalez.
Microsoft Certified Professional Services Center
Support: Monday to Friday

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Question Info

Last updated March 31, 2021 Views 19 Applies to: